Shipping

We offer free shipping on qualifying retail orders. A flat $15 rate shipping charge applies to wholesale orders. All orders ship via USPS. Tracking information is provided via email once the merchandise ships. Each item is handcrafted to order. Most items ship within 48 hours however due to the availability of components and stones please allow up to two weeks for production. Inquiries for estimated shipping date can be made to sales@whitleyv.com.

International Shipping

Please email sales@whitleyv.com for inquiries regarding shipping outside the continental US.

Returns

We do not except returns. We allow merchandise exchanges or store credit within 14 days of receipt. This includes damaged merchandise. A return authorization is required and may be obtained by emailing sales@whitleyv.com. Please state the reason for your exchange or store credit request. Return shipping is the obligation of the customer except for damages. A pre-paid return label will be sent via email for returning damaged merchandise. All returns must be securely packaged in new, un-worn condition along with the original invoice.

Materials

We use natural stones including agate, druzy, quartz and other semi-precious gemstones. All items are handcrafted to order. Stones may be treated or dyed and will vary in color, size and shape. Substitutions and variations may be made depending upon the availability and quality of stones that are in stock.

Repairs

Please email sales@whitleyv.com for questions regarding repairs.

Special Orders

Our design team is happy to work with you to design custom one of a kind pieces. Please email sales@whitleyv.com for inquires.